uStore

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FAQ for Ustore.lk

Understanding Ustore

What is Ustore?

  • Ustore is an online store where you can shop all your favorite Unilever products at the best available price and will be delivered to your doorstep within 48 hours.

What is the URL/ link to access Ustore?

What are the steps to sign up?

  • We have a sign-up button for your to get registered or you can also check out as a guest

Account and Profile

How do I sign in to Ustore website?

  • We have a sign-up button for your to get registered or you can also check out as a guest

How do I create an account?

  • We have a sign-up button for your to get registered or you can also check out as a guest

How do I manage my profile?

How is my verification processed?

I forgot my password. Should I create a new account?

  • You can reset your password and the auto generated mail will be sent to your email

Can I share my account with friends?

  • We don’t recommend sharing your account details.

I can’t create my account. Can I still place an order? 

  • Yes certainly. You can check out as a guest

I am unable to sign in or place an order. What should I do?

  • Please call us on the toll free number 1323 we will place the order on your behalf

Where can I view promotions and discounts?

  • All our products are discounted. On top of this we also have bundle-based offers

How and where can I view my past orders?

 

Payment and Charges

What is are the payment methods available?

  • Cash on delivery at the moment

What is the minimum and maximum order value?

  • Minimum order value is LKR 1500. There is no maximum value

Why card or online payment is not available?

  • We are working on this solution and it will be available soon

Will I be charged for the cancellations made?

What do I do if I am charged for the delivery?

  • Our delivery is free. We do not charge for the delivery

What do I do if I am overcharged for the order placed?

  • Please contact us on 1323 and we will do the needful

I didn’t get the said discount. What do I do?

  • Please contact us on 1323 and we will do the needful

 

 

Changing account settings

How do I update my address info?

How do I reset my password?

I want to delete my account. What do I do?

I want to update email or push notification settings. How do I update?

I changed my mobile number. How can I update it in my account?

 

Information security

How safe is ordering through Ustore?

How is my information maintained?

What are the information security measures maintained? 

 

Common issues

What do I do if someone misuses my account?

How will I receive my order confirmation?

  • You will receive your order confirmation via e mail

What if I need to cancel an order?

  • Please call us on 1323 and we will cancel it for you, if it is within the window of 24 hours

How is my cancellation rate measured?

How can I contact the delivery person?

How long should I wait for the delivery?

  • All orders will be delivered within 48 hours

How can I track the status of my order?

I had a bad experience with the delivery. What can I do?

What should I do if a wrong order is delivered?

  • Please return it to the rider with the relevant note on what the error is.

What should I do if products are missing?

  • Please check and revert to our hotline 1323 within 24 hours of delivery

What if I receive expired products?

  • Please check and revert to our hotline 1323 within 24 hours of delivery for replacement

 

I didn’t get my order within the said time. What do I do?

I received damaged products. How do I get them replaced?

  • Please check and revert to our hotline 1323 within 24 hours of delivery for replacement

How do I get a copy of my order’s receipt?

 

Troubleshooting

The website is not accessible. What should I do?

  • Please call our Toll free hotline 1323 and we will place the order for you.

Why can’t I sign into my account?

Why can’t I checkout? 

I didn’t receive any notifications. What should I do?

Rating and Review

How do I rate the service provided?

  • We do appreciate genuine user content. There is an option to review all the products on the website.

How do I change the rating for the delivery person?

  • We currently do not have a rating for the delivery person at the moment

How do I write a review?

  • We do appreciate genuine user content. There is an option to review all the products on the website. 

Legal

What is your Privacy policy information?

What are the terms and conditions to be agreed to?

 

 

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